Service Communicator

Location: Long Island City, New York
Posted On: 10/10/2017
Job Code: 2417_SC_NY
Job Description
Service Communicator:
The Servicing Communications Strategy role will be a key member in revamping existing servicing communications that go to client cards customers. The team focuses on three key priorities:
1) Communications Strategy: Drive key business priorities through strategic insights, planning, and strong servicing tactics that align with Client cards existing customer marketing strategy
2) Creative Development: Overhaul and optimize creative across servicing communications based on winning responsive elements. Create a visual identity to “stand out”
3) Brand Integration: Ensure overarching client brand message is threaded in servicing communications

The individual will be responsible for working with key stakeholders to support the overhaul project strategy while adhering to a disciplined control and program management processes. The individual will be critical to ensuring a seamless service experience for customers and reduce Client's exposure to operational and reputational risk.

• Work with VP, Journey Servicing Communications Lead & Overhaul Strategy to help overhaul the communications to achieve:
o Deepen Customer Loyalty: Create preference by demonstrating value and increasing delight via differentiated servicing strategies
o Digital First Customer Interactions: Leverage digital channels to enhance and simplify the experience
o Differentiate How We Communicate: Make it easy, interesting, and appealing for our customers to get the info they need
• Work with Servicing delivery teams to get legal and compliance approvals.
• Contribute to end-to-end creative development to ensure all items are accounted for and a flawless customer experience is achieved through the delivery of servicing communications.
• Partner with external Creative Agencies, internal Creative Agency, Servicing delivery teams, call center teams, Campaign Management and product teams.
• Aid in creation of messaging for voice channel, SMS, push notifications or other channels as needed for the team.
• Ensure Control/Compliance policies and procedures are closely followed throughout all creative development processes.
Job Qualifications.
• 3+ years in Business, Marketing/Servicing or Marketing Management
• Strong Project Management skills
• Proven strategic creative marketer with a strong results orientation
• Strong customer focus and past achievement in applying a customer mindset to shape solutions and approach to realize marketplace potential and meet financial goals.
• Highly capable in driving change and innovation to deliver growth
• Possesses strong communication skills
• Comfortable operating in a high matrix, complex arena
Self-aware with ability to adapt to various situations
Category:IT  code:new
Job Requirements
SMS, Marketing, Compliance, Management, Focus, Project Management, Program Management

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Contact Details
Pallavi Singh
E-mail Address