Service Delivery Site Coordinator / Print Producti

Location: Savannah, Georgia
Posted On: 10/10/2017
Job Code: 4375_PrinCoo_GA_BRD
Job Description
Working hours: 8am to 5pm (mon-fri)
Duration: 12 months + possible extension

Note: Production Print Shop experience. Proficient in use of MS Word, Excel and Outlook.

Job Summary:

• The Service Delivery Coordinator role is a key services delivery operations position
• The Service Delivery Coordinator leads the daily on-site work functions for service delivery to specific clients
• Objective of the position is to drive superior customer service through participation and coordination, with on-site team (4 employees or greater), of workflow and team activities to meet the contracted service levels
• Role will interact with internal account team members (sales & operations) to ensure the team supports account strategies and initiatives
• The Service Delivery Coordinator has responsibility to support the implementation of the different profitability initiatives as well as coordinate deliverables & reporting internally and externally with the customer, account team and 3rd party providers

Main Responsibilities:
• Coordinates & completes the tasks/ functions of the contracted services at client location to meet requirements (i.e. billing processes, reporting, cost management, supplies mgmt., etc.)
• Coordinates employee training
• Implements and supports Critical Processes such as Client Accounts Procedures Manual, (CAPM), Operational Resource Utilization Tool, (ORU), Global Services Delivery Model, (GSDM) and the Onsite Security Assessment Program (OSA)
• Communicate with day-to-day account key contacts and 3rd Party providers (i.e. service, 3rd party vendors, etc.)
• Coordinates and leads internal team meetings and attends operations staff and/or Client meetings (Quarterly Business Reviews, Monthly Business Review)
• Measures customer satisfaction through surveys or tools.
Category:Non-IT  code:new
Job Requirements
• Proficient in MS Office Suite (Outlook, MS Word, Excel, PowerPoint)
• Able to provide lead and guide peers and team members (i.e., work well with others)
• Problem resolution and escalation management skills
• Excellent verbal and written business communications
• Able to lift and move up to 50 pounds
• Able to work with cross-functional teams
• Able to work with minimal supervision
• Ability to handle multiple tasks, organize, and work to scheduled delivery of output
• Experienced in coordinating workflows within high volume print production and mailroom operations to include complex environments (i.e., large volume locations, multiple shifts)
• Able to provide leadership and support for accounts assigned while displaying a positive attitude

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Contact Details
Jeevan Chauhan