Epic call centre application SME

Location: Duarte, California
Posted On: 10/10/2017
Job Code: 8458_Epic SME
Job Description
Job Title: Epic call centre application SME
Job Location: Duarte,CA
Duration: 9 Months
Job Description (Overview of Role):
• 4-5 years experience in IT support position
• Certified in IT Service Management
• Experience with EPIC EMR application or similar
• Experience with Incident, Problem, Knowledge Management ITSM processes
• Excellent customer service skills
• Strong verbal communication and problem solving skills
• Able to work in a fast-paced environment
• Familiarity with BMC Remedy Force (or other ticketing systems)
• Health provider environment knowledge a plus
Category:IT  code:new
Job Requirements
EPIC EMR, Incident, Management ITSM processes,Certified in IT Service Management

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Contact Details
Rigved Shrivastava