Desktop Support

Location: Chicago, Illinois
Posted On: 10/10/2017
Job Code: 5433_ SDT_IL
Job Description
Contract Opportunity with a banking client for the position of Senior Desktop Technician

Job Description:.
Senior Desktop Technician is to provide second line support for all employees and is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

Major Responsibilities:
• Include installation, configuration, troubleshooting and maintenance on personal computers
• This position requires analysis, troubleshooting and excellent communication skills.
• The successful candidate will be expected to carry out the following tasks:
• Set up, maintain and troubleshoot MS Windows and Apple Mac OS computers.
• Complete work on assigned tickets
• Documenting, tracking, and monitoring the problem to ensure a timely resolution
• Have knowledge of commonly-used concepts, practices, and procedures within the Information Technology field
• Rely on instructions and established guidelines to perform the functions of the job
• The ideal candidate is detailed oriented and thorough
• Must be able to follow-through to the completion of a task.
• Possesses excellent communication skills including oral and listening skills
• Must keep team informed for consistency in responses and produce clear documentation
• Must be able to multi-task; remain clearly focused on several tasks at once
• Will be able to learn new things, adapt to new procedure
Category:IT  code:new
Job Requirements
Desired Skills :
• Support desktop and mobile operating systems
• Configure, troubleshoot and repair hardware
• Configure and deploy desktop operating systems
• Configure network connectivity, including mobile computing
• Manage desktop systems
• Support and maintain desktop applications
• Experience with MS System Center Configuration Manager (SCCM),At least 3 years’ experience in similar role.
• Candidate will sit in the Trade Area and will be responsible for responding to direct requests for service from the traders.
• Knowledge of common trader floor applications such as Bloomberg, Eikon, Brass (Valdi) and Factset among many others is desired.

To apply, please contact Ankita Kaushal at 973-859-5433 or email at

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Contact Details
Ankita Kaushal