Desktop Support Engineer

 
Location: Chicago, Illinois
Posted On: 10/10/2017
Job Code: 4436_DSE_IL
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Job Description
 
Job Responsibilities:
• Provides Tier 2 IT support for end-user computing devices to all client's employees and contingent workers in multiple offices.
• Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.
• Deploys and troubleshoots end user computing devices including laptops, desktops, printers, and wireless devices that are aligned with client's business strategies and directions.
• Install, configure, and troubleshoot Windows based operating systems, MS Office and Internet browsers.
• Install, configure, and troubleshoot Mac/Apple based operating systems and proprietary applications.
• Configures and supports remote including VPN client and connectivity.
• Provides customer training and knowledge documentation.
• Complies with and supports ITIL change-incident-problem management processes and work instructions.
• Troubleshoots incidents and fulfills requests within established Service Level Targets.
• Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.
• Provides a high level of customer service.
• Interacts with business end-users, Service Desk, engineering, IT Information Security, and technology providers.
• Receives little instruction on day-to-day operations and general instruction on new assignments from management.

Required Qualifications:
• Associates degree in Computer Science, Information Technology, or equivalent work experience and technical qualifications required.
• MCDST and A+ certifications preferred.
• Minimum 2 year experience in an information technology technical support position providing computer support and break/fix services.
• Experience in end-user support within a financial service environment preferred.
• Familiarity with Software Distribution tools such as SCCM preferred. Service Now a plus.
• Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking.
• Experience with wireless technology such as Android, iPhones, iPads, remote access software, wireless routers, personal firewall, VPN and Citrix.
• Experience with current desktop, laptop, peripheral technologies.
• Experience with imaging machines
• Experience utilizing client remote control solutions.
• Strong written/verbal communications skills, and possess the ability to interface with end-users effectively at all levels of the organization.
• Ability to perform in a dynamic environment with changing schedules and priorities.
• Ability to handle heavy volume of equipment deployments and collections
• Workload may consist of 100-200 deployment/collection tasks and/or 25-30 desktop support incidents weekly
• Physical ability to lift 30-50lbs on a daily basis
• Previous Service Desk (level 1) experience a plus
• Self-motivated and willingness to adapt to different roles within Desktop Support services.
• Possesses a friendly, can-do attitude.


To schedule an interview on this position please contact the undersigned
Prakash Sah
prakash.sah@collabera.com
480-327-0536
Category:Non-IT  code:new
 
 
Job Requirements
 
 
Windows OS, MS office, desktop, laptop networking, firewall, VPN, Citrix and desktop support or technical support experience. Level 2 or Tier 2 experience required
 

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Prakash Sah
 
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