Data Analyst

 
Location: Chicago, Illinois
Posted On: 10/10/2017
Job Code: 6397_OpsAnalyst_Chic
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Job Description
 
Work with various stakeholders to maintain and support recurring operational procedures to ensure financial and operational obligations of the business are being met
Generate and maintain reporting to ensure operational SLAs are met by LMS vendor
Provide support for LMS code deployments and maintenance releases and act as team liaison working with hotels, application development teams, and external vendors to triage LMS issues
Act as first point of contact for LMS related inquiries regarding operational processes and issues
Create and maintain documentation for solution requirements, use cases, user acceptance criteria, and training materials
Work with business operations teams, analyze existing systems and operational procedures to identify areas of opportunity, define operational procedures and/or systematic changes and enhancements that will improve the overall effectiveness and efficiency of the solutions
Category:IT  code:new
 
 
Job Requirements
 
 
Bachelor’s Degree in MIS, computer science, or a related field
3-5 years of experience in an IT operational support position preferably in the loyalty or hospitality industry
Strong experience with MS office applications (Excel, Power Point, Word, Visio)
Experience using complex SQL based queries to create data views, proficient with joins, T-SQL's, and stored procedures
Strong analytical skills - ability to break down problems into simpler components
2+ years of Project Management experience is preferred
Process focused and detail oriented self-starter who can be relied upon to drive tasks to successful completion in a fast paced environment
Fundamental understanding of general IT topics such as client/server OS, database, networking, security, reporting, cloud computing, and automation
Communicates effectively at all levels both verbally and in writing; responds appropriately to verbal and non-verbal cues
Experience with reporting tools like Tableau and Cognos is preferred
Understanding of hotel operations and the use of the loyalty management systems within the Technology ecosystem is preferred
 

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Contact Details
 
Recruiter
Swapnil Kale
 
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