Engineer-Customer Support III

Location: krakow, Krakow
Posted On: 10/10/2017
Job Code: Customer Support
Job Description
The role
In this role, you will:

• Help: You will be a trusted technical authority. You will guide your customers in solving problems of highly complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation. You will collaborate with your customers over e-mail, phone, Webex,

• Be sharp: You will be available for our customers, ready to jump into a new problem situation. You will co-operate with your customer to resolve the issue. You will maintain a high level of accuracy for all your assigned work. You will apply due diligence and prioritization.

• Learn: Be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space. You will get to work on technologies of tomorrow, today!

• Collaborate: You are not alone. Your team members and you form a tribe together. You will collaborate with top talents across client.

• Broaden your outlook: You will work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.

Does this sound like you?

• Problem solver: You know how to solve problems. You are analytical in your approach.
• Empathy: You're able to keep customers happy and stress levels down during difficult situations. You dream about customer success.
• Technical Wizard: Obviously you are an authority in your technology field.

Here are some the skills we look for:

• Strong IT skills
• Redhat linux
• Debian (Ubuntu)
• general Linux Troubleshooting
• Virtualization and orchestration (VMware, OpenStack , KVM)
• Generic networking skills :
• IPv4/IPv6, ISO/OSI, ARP/MAC, GRE, switching/routing
• OSPF, ISIS, BGP (basics)
• Multicast
• VLAN's, VRF's
• Application Aware: You know you way around application stacks (in Linux, Unix,...). You can read scripts and can do basic programming in Python (or Erlang, Bash,...)
• Broad Scope Mentality: Customized Solutions often combine a wide range of technologies into one solution. Besides collaborating with other teams to troubleshoot these issues a ability to learn and discover new technical area's is very important.
• Communicate: You have excellent communication skills (in English).
• Education: You are Bachelor or Master in Engineering, Computer Science or have similar experience.
Category:IT  code:new
Job Requirements
Customer Support

Not Ready to Apply?
Contact Details
Abhishek Joshi