Customer Service Representative

Location: Boise, Idaho
Posted On: 10/9/2017
Job Code: 4508_CSR_10
Job Description
Position Details:
Industry Information Technology
Work Location Boise, ID
Job Title Sales Associate
Duration 2 Years

Job Description
• Manage a high volume of inbound customer phone calls, emails, chats, and orders in a structured sales contact center environment
• Create a positive customer experience by providing a complete, customized, and professional experience
• Promote and sell products, services, and supplies to a diversity of customers
• Utilize consultative selling techniques to maximize the revenue opportunities of every customer
• Document customer, order, and account information accurately and completely
• Develop and maintain a working knowledge of products/services, systems/tools, policies/procedures and processes
• Meet and exceed minimum performance metrics including but not limited to sales targets,quality of service provided, productivity, attendance, and schedule adherence
Job Requirements
• Associate or Bachelor Degree preferred
• B2B/Consumer/Retail Sales Experience preferred
• High technical aptitude preferred which includes but is not limited to PC & Printer knowledge, Server knowledge and Account Management experience
• Ability to multi-task within all contact channels including phone calls, emails and chat
• Navigate efficiently and confidently between multiple systems, tools/resources, and screens while maintaining a professional and customer-centric demeanor
• Communicate effectively and efficiently (verbally and in writing)
Category:IT  code:new
Job Requirements
Account Management,COM,Management,Training

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Contact Details
Gaurav Tiwari
E-mail Address