Call Center Supervisor – Medical Devices

Location: Los Angeles, California
Posted On: 11/1/2017
Job Code: 8367_CCS_CA
Job Description
Top global healthcare company is looking for a Call Center Supervisor – Medical Devices just north of Los Angeles. You’ll be providing leadership and guidance to a team of talented technical support staff. The team you oversee responds to inquiries from physicians, health care professionals, patients and field staff. This is a great opportunity for a technically savvy manager to provide sound leadership for a team that supports devices that save peoples’ lives on a daily basis!

What you will be doing:
• We need someone who is able to stimulate the team and effectively mitigate call wait time and abandonment to acceptable levels.
• Stimulate the performance of the team with high level of work morale, satisfaction and performance. Provide coaching where necessary.
• Ensure the desired product quality levels are achieved through use of standard work and training to those standards, training in operation and inspection techniques.
• Provide and conduct coaching to in-house / agency personnel.
• Promote the process of continuous quality improvement and risk mitigation

Job Requirements
Must have skills:
• Bachelor degree in electrical engineering, biomedical engineering, or a related field.
• 2+ years’ experience managing a call center, with proven track record of success hitting KPI goals
• Demonstrated ability to motivate, shape and lead a team by example.
• Excellent verbal and written communications; good listening skills, able to write clear and concise reports/emails, manage complaints effectively and give clear instructions.
• Process and analytically-inclined
• The hours will be 5am-2pm Monday through Friday

• Biomedical degree preferred

What’s in it for you?
• Great opportunity to come into a very stable company in a supervisory capacity.
• Excellent health benefits, vacation time, 401K and more!

So if you are a Call Center Supervisor, please send me your resume:
Category:IT  code:new
Job Requirements
Engineering, Technical Support, Training, COM

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Contact Details
Alexander Harrington