Support Engineer

Location: Southfield, Michigan
Posted On: 10/9/2017
Job Code: 0550_SE_MI
Job Description
Title: Support Engineer/Help Desk Support
Location: Southfield, MI

Must haves
• 1+ year of technical customer support experience or equivalent
• Fostering Teamwork - As a team member, the ability and desire to work cooperatively with other on the team
• Customer Orientation - The ability to demonstrate concern for satisfying one's external and or internal customers
• Attention to Communication - The ability to ensure that information is passed to others who should be kept informed
• The ability to handle multiple customer support inquiries while never losing focus of each customer’s satisfaction
• Self-motivated with the ability to work in a fast moving environment
• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Knowledge of core software products support include:
o Windows Operating systems
o Windows Servers
o Active Directory
o Office 365
• General office hardware including various multi-function printer/scanners
• Internet-enabled smartphones
Essential Duties and Responsibilities
• Manage Expectations by providing consistent communication though out the life cycle of the service request.
• Embracing smart opportunity by documenting all work into ConnectWise Manage system and entering real-time time entries.
• Bring clarity across the board by validating and verifying daily audits on the remote monitoring and management system alerts and notifications.
• Step up, take action and finish by creating client documentation to provide efficiency and quicker resolution times in the future
• Assist the Technical Support coordinator to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently including escalation of requests that require higher level engineer support
• Travel to client sites will be required
• Provide after-hours/weekend Emergency On Call client support on a rotating schedule
• ConnectWise and Labtech
• Sharepoint
• Cloud Exposure
Category:IT  code:new
Job Requirements
Technical Support, Windows 2003, Windows 2000, Windows 98, Active Directory

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Contact Details
Ryan Dykstra
E-mail Address