Customer Support

Location: Canton, Ohio
Posted On: 10/6/2017
Job Code: 2728_CSR_67
Job Description
10 FTEs: Login 09:00 AM EST. OFFs WED/SAT
10 FTEs: Login 10:00 AM EST. OFFs WED/SAT

20 FTEs: Login 12:00 PM EST. OFFs THU/SUN

Job description we use for Inbound Call Center agents for my team:

Trust is a vital part of any relationship. In this role, you’ll be essential in creating that trust. You must be motivated, friendly and able to take direction and run with it. You’ll need excellent problem-solving and analytical skills and thrive on a team—giving and getting support every step of the way. You’ll handle thousands of in-bound calls and help our clients and cardholders resolve their potential fraud issues. You’ll review accounts, research concerns and respond promptly. Most importantly, you’ll build relationships with clients, customers and colleagues. Of course you’re a team player. Of course you’re good on the phone, computer and calculator. But this role goes beyond the obvious. We need you to:
? Be able to handle confidential information.
? Anticipate client and customer needs.
? Educate our customers.
? Identify and find ways to improve service.
? Identify and report call trends.
? 6+ months of customer service experience in any industry or equivalent military experience
? Basic Math Skills - Arithmetic computation.
Desired Characteristics:
? English/Spanish fluency.
? Conflict resolution skills.
? Working knowledge of FDR.
? MS Word and Excel.
Category:Non-IT  code:new
Job Requirements
MS Excel,Research,STE

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Contact Details
Pratik Das
E-mail Address