Desktop Support

 
Location: San Francisco, California
Posted On: 10/6/2017
Job Code: 2522_BRD_San Francis
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Job Description
 
A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology.
In this position, you would be a key part of our expanding Field Service team at customer sites ensuring that the advanced lighting systems are commissioned properly and serviced post-installation.
This role is an integral part of our customer-focused business model.
Will ensure proper operation of equipment and complete customer satisfaction.
Perform several types of services offered (startup, warranty, non-warranty) at customer sites.
Verify correct installation.
Assist in debugging wiring.
Upload updated software to processors and controls.
Configure software to operate per customer specifications.
Test system performance.
Train customer on maintenance and operation.
Follow-up on open related job site issues.
Manage on-site job communication with regard to client products and services.
Diagnose issues identified by customer.
Update firmware as needed.
Modify software configuration per customer.
Replace parts (not to include items that require a licensed electrician)
Debug system or network issues.
Perform maintenance.
Deliver exemplary customer service to customers in the field
Become proficient in servicing all systems while following field service procedures
Investigate, trace, implement, and install network solutions
Troubleshoot and repair commercial lighting system installations
Coordinate with on-site contractors and facility managers to ensure proper system installation
Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
Work independently to accommodate the ever changing needs and priorities of our customers
Serve as a technical expert for legacy systems and products
Deliver customer focus solution that align to company culture and values
Category:Non-IT  code:new
 
 
Job Requirements
 
 
High school diploma or GED required
2 or 4 year college degree, technical school degree, or related experience
4+ years of work experience in electro-mechanical, electronic, electrical related field
· Experience supporting IT network products
· Specific manufacturers certifications as required. IE, EMC, COMPTIA certifications, and NETWORKPLUS
· Advanced degree of knowledge of hardware and software including Network operating systems
Experience with basic electrical systems
Strong customer service skills
Highly organized and accustomed to a fast-paced work schedule
Must have valid driver's license and reliable vehicle (including a back-up plan) with appropriate insurance
Willingness to travel 20-30% of the time
Bi-lingual (English/Spanish) a plus
 

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Contact Details
 
Recruiter
Manan Patel
 
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