Technical Customer Support

Location: Bentonville, Arkansas
Posted On: 10/6/2017
Job Code: 2437_TechCustSup1_ZB
Job Description
• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers.
• Fully documents customer interactions in real-time; may author content for review.
• Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
• Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
• Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes.
• Manages multiple tickets related a spectrum of technical problems.
• Collaborates with fellow technicians, engineers and supervisor including the customer's to solve complex problem.
Category:Non-IT  code:new
Job Requirements
• Have a bachelor’s degree or 2 or more years experience in a help desk environment.
• Needs to be technical, understand network basics, be able to troubleshoot networks, have experience with roll-out projects, use a ticketing system (preferable Remedy), be able to make and take phone calls, be detailed orientated, motivated, be able to work under stress and in a fast paced environment.
• Be available to work all shifts (1, 2 or 3) and (Sun-Sat).

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Contact Details
Maitreya Deshpande