Customer Service Representative

Location: Dublin, Dublin
Posted On: 10/6/2017
Job Code: Customer Service Rep
Job Description

One of the Leading biopharmaceutical company that discovers, develops and commercializes therapeutics. Company concentrated primarily on antiviral drugs and currently produces a range of commercially available products.


• Co-ordinate and maintain the sales order entry processing function – orders, acknowledgements, invoicing, credits etc.
• Dealing with queries from Customers or Sales Team in a timely manner.
• Provide support to commercial Team with timely responses to enquiries.
• Be familiar with Products and Processes to facilitate swift responses to customer enquiries.
• Participate in regular business reviews, conference calls and face to face, based on defined customer portfolios.
• Liaising with Distribution to ensure accuracy regarding schedule adherence.
• Liaising with Manufacturing to ensure accuracy regarding schedule adherence.
• Liaising with commercial, manufacturing finance and Financial Shared services and to ensure accuracy regarding material and customer master set ups.
• Maintaining accuracy on customer forecast information to support all planning activities.
• Maintain accurate and organised customer files for all orders, business reviews etc.
• Timely preparation of weekly/monthly metrics as set out by site management.
• Ensure full compliance with regulatory requirements.
• Ensure Quality and EHS policies and procedures are adhered to at all times.
• Any other duties as required from time to time by your Manager.

Professional skills/knowledge:

• Third level Diploma / Degree in business or technical field preferably Supply Chain management.
• Previous experience in a Customer Services role within a Pharmaceutical and Supply chain environment.
• Thorough knowledge of the Logistics Supply chain management model and the ability to interact and manage freight forwarders effectively.
• Understanding of Forecasting and Supply and Demand Supply Chain models.
• Strong communication and interpersonal skills with an ability to influence in a positive manner.
• Excellent organisational and planning skills.
• Excellent understanding of ERP systems specifically Oracle.
• Excellent understanding of MS office.
• Thorough knowledge of Supply chain management on execution of deliveries into Global markets.
• Understanding of Quality Management and compliance systems within the Pharmaceutical industry.
• Ability to drive manage and drive projects to completion.
• Ability to generate appropriate and robust business relationships with customers.
• Ability to deal with difficult customer communications.
• Ability to influence customers where necessary.
• Ability to work within a dynamic Team environment.
Category:Non-IT  code:new
Job Requirements
Customer Service Representative

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Contact Details
Abhishek Joshi