Helpdesk support specialist / System admin (Fullti

 
Location: Basking Ridge, New Jersey
Posted On: 10/5/2017
Job Code: Help_Desk
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Job Description
 
Minimum 2 years of working experience at IT Service Desk
Hands on experience on IT Hardware Troubleshooting – Desktop, Laptop, Printers
Sound knowledge of Outlook/OWA configuration, troubleshooting
Basic knowledge of Network and Server concepts
Should have experience on IT Asset management
Should have worked on Incident Life Cycle- Incident Reporting to Resolution
Should have working experience on Ticketing Tool and SLA
Provide level 1 remote desktop support and perform other activities based on SOPs
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure
Good in Communications – Verbal and Written
Should have Bachelor Degree
Category:IT  code:new
 
 
Job Requirements
 
 
Minimum 2 years of working experience at IT Service Desk
Hands on experience on IT Hardware Troubleshooting – Desktop, Laptop, Printers
Sound knowledge of Outlook/OWA configuration, troubleshooting
Basic knowledge of Network and Server concepts
Should have experience on IT Asset management
Should have worked on Incident Life Cycle- Incident Reporting to Resolution
Should have working experience on Ticketing Tool and SLA
Provide level 1 remote desktop support and perform other activities based on SOPs
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure
Good in Communications – Verbal and Written
Should have Bachelor Degree
 

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Contact Details
 
Recruiter
Jigar Patel
 
Phone
 
E-mail Address
 
LinkedIn
linkedin.com/in/jjpatel21