Service Desk Associate

 
Location: Somerset, Kentucky
Posted On: 10/5/2017
Job Code: 3392_SD_KY
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Job Description
 
Job Description:
• Provides first line Critical Business Application support for local and remote users, resolving financial, travel and human resource application issues and answering queries through various channels such as telephone, chat, email, and tickets submitted online.
• Follows all company and department documented policies and procedures.
• Identifies, diagnoses, isolates, and resolves problems by providing application training to end users and troubleshooting error messages and other system/application issues by utilizing basic technical skills, historical database records, and knowledgebase documentation.
• May route tickets to application or system support specialists, requiring clearly documented descriptions of customers request and any troubleshooting performed.
• Maintains and updates records in Incident Management system.
Category:IT  code:new
 
 
Job Requirements
 
 
Required Education/Skills:
• Minimum 1 year of technical support experience in a call center environment
• Proven software and application troubleshooting experience
• Proven experience providing effective and professional communication, addressing customer issues via telephone, email, and chat
• Demonstrated commitment and ability to provide excellent customer service
• Understanding of basic IT concepts/practices and experience with common service desk software.
• Proven ability to think and troubleshoot logically and act decisively in critical situations
• Experience with MS Office and Windows OS
• High school diploma or GED
 

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Contact Details
 
Recruiter
Priyadarsini Swain
 
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