customer service representative

Location: Kettering, Ohio
Posted On: 10/12/2017
Job Code: 2459_Syn_CSR_OH
Job Description
customer service representative / Customer Support / customer care / CSR

Trust is a vital part of any relationship. In this role, you’ll be essential in creating that trust. You must be motivated, friendly and able to take direction and run with it. You’ll need excellent problem-solving and analytical skills and thrive on a team—giving and getting support every step of the way. You’ll handle thousands of in-bound calls and help our clients and cardholders resolve their potential fraud issues. You’ll review accounts, research concerns and respond promptly. Most importantly, you’ll build relationships with clients, customers and colleagues. Of course you’re a team player. Of course you’re good on the phone, computer and calculator. But this role goes beyond the obvious. We need you to:
? Be able to handle confidential information.
? Anticipate client and customer needs.
? Educate our customers.
? Identify and find ways to improve service.
? Identify and report call trends.
Category:Non-IT  code:new
Job Requirements
? Prior customer service experience in any industry or equivalent military experience

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Contact Details
Ashish Soni
E-mail Address