Engineer-Customer Support II

 
Location: krakow, Krakow
Posted On: 10/5/2017
Job Code: Engineer-Customer Su
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Job Description
 
Your role :
The Technical Assistance Center (TAC) provides second and third level technical support to our customers around the world. We jump in to help when their network, systems or solutions experience hiccups. We assist when nobody else knows how to fix the issue.

The One-off solutions team focuses on customer specific deployments and low volume solutions containing multiple technologies.
In this role, you will:
• Help: You will be a trusted technical authority. You will guide your customers in solving problems of highly complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation. You will collaborate with your customers over e-mail, phone, Webex,…
• Be sharp: You will be available for our customers, ready to jump into a new problem situation. You will co-operate with your customer to resolve the issue. You will maintain a high level of accuracy for all your assigned work. You will apply due diligence and prioritization.
• Learn: Be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space. You will get to work on technologies of tomorrow, today!
• Collaborate: You are not alone. Your team members and you form a tribe together.
• Broaden your outlook: You will work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.

Does this sound like you?
• Problem solver: You know how to solve problems. You are analytical in your approach.
• Empathy: You’re able to keep customers happy and stress levels down during difficult situations. You dream about customer success.
• Technical Wizard: Obviously you are an authority in your technology field. Here are some the skills we look for :
Strong IT skills
Redhat linux
• Debian (Ubuntu)
• general Linux Troubleshooting
• Virtualization and orchestration (VMware, OpenStack , KVM)
Generic networking skills :
• IPv4/IPv6, ISO/OSI, ARP/MAC, GRE, switching/routing
• OSPF, ISIS, BGP (basics)
• Multicast
• VLAN’s, VRF’s
• Application Aware: You know you way around application stacks (in Linux, Unix,…). You can read scripts and can do basic programming in Python (or Erlang, Bash,…)
• Broad Scope Mentality: Customized Solutions often combine a wide range of technologies into one solution. Besides collaborating with other teams to troubleshoot these issues a ability to learn and discover new technical area’s is very important.
• Communicate: You have excellent communication skills (in English).
• Education: You are Bachelor or Master in Engineering, Computer Science or have similar experience.
Category:Non-IT  code:new
 
 
Job Requirements
 
 
Customer Support
 

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Contact Details
 
Recruiter
Azhar Khan
 
Phone
 
E-mail Address
 
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