HR Service Center Team Leader with German and Engl

Location: Lodz, Lodzkie
Posted On: 10/5/2017
Job Code: HR Service Center
Job Description
Job Description:

Specific Responsibilities:
• Setting and meeting performance targets for speed, efficiency and quality; you will be responsible for all areas of activity relating to HR enquiries answered by your team;
• Managing the daily running of the service team and relationships with the client;
• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;
• Reviewing and re-engineering client processes and procedures to ensure consistency
• Ensuring all processes are clearly documented and process improvements are driven through to completion
• Maintaining up-to-date knowledge of industry developments and involvement in networks;
• Coordinating staff recruitment and liaising with HR staff;
• Reviewing the performance of staff, identifying training needs and planning training sessions;
• Recording statistics and preparing reports;
• Handling more complex customer complaints or enquiries;
• Organizing staffing, including shift patterns and the number of staff required to meet demand;
• Coaching, motivating and retaining staff, coordinating bonus, reward and incentive schemes;
• Improving performance by raising efficiency and sourcing new equipment or processes to enable this.

• Previous team management experience.
• Working experience in an outsourcing environment is highly desirable.
• Fluent in German and English
• Excellent people management skills.
• Excellent verbal and written communication skills, including rapport building.
• Demonstrable experience of working in a client facing role.
• Good organizational and analytical skills.
• Problem solving and decision making skills.
• Highly motivated, proactive and flexible.
• Can work to deadlines with efficiency and accuracy.

We Offer:
• Competitive salary and bonus program
• Full time employment contract in regular working hours
• Good opportunities to develop a professional career in a global company
• Work in dynamic international environment
• Internal trainings and language courses
• Private medical care
• Life insurance
• Gym membership
Category:Non-IT  code:new
Job Requirements
Language: English/Dutch-French-Portuguese-German

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Contact Details
Vipra Shah
E-mail Address