Customer Service Representative

Location: Memphis, Tennessee
Posted On: 10/4/2017
Job Code: 8804-1
Job Description
Job Description:
The Deduction Specialist supports the day-to-day complex level dispute research and resolution activities for all US businesses for -US Payer & Channel Access.
This role works collaboratively with internal stakeholders to quickly research, document and close disputes in a timely manner so that credit/collections can successfully collect on any money owed to . The Deduction Specialist will work closely with distribution, credit/collections, Trade, customer service (primarily CSR’s) as well as external vendors and customers to ensure proper documentation is captured, accurate research is performed to allow timely closure/collection of disputes.
Position requires a detailed understanding of terms of sale, returns, and trade policies. Individual will have a strong working knowledge of product line and possesses both strong analytical skills and a solid understanding of the financials around dispute management. Position requires self-direction and the ability to apply complex business rules to achieve business objectives and compliance with internal controls.
1. Advanced SAP Order Management skills
2. Basic Excel skills
3. Commits to building relationships with both colleagues and external customers, understanding the significance of those relationships on both and their own personal success.
4. Is action-oriented and seeks out information rather than waiting for it.
Does not procrastinate and is assertive when necessary, while still showing respect and positive regard for others.
5. Knowledgeable about business and understands how the Customer Service Department fits in with the larger organization. Has the organizational agility to know how to get things done through both formal and informal channels.
Understands the reasoning behind key policies, practices, and procedures.
6. Can effectively cope with change and shift gears comfortably when needed.
Can comfortably handle risk and uncertainty and doesn't have to finish things before moving on.
7. Is self-aware, understanding personal strengths, weaknesses, opportunities, and limits. Seeks feedback from peers and management to improve skills and competencies and looks at mistakes as an opportunity to gain insight.
Is open to constructive criticism and receptive to talking about shortcomings without being defensive.
8. Excellent communication, problem-solving, and analytical skills.
9. MS Office/PC skills 10. Strong interpersonal skills in a multi-team environment
11. Ability to learn on the fly, processing and absorbing new information as required
12. Ability to handle multiple tasks and deadlines in a timely and organized manner
13. Motivated individual with strong self-directed capabilities as well as strong interpersonal and communication skills.
14. Demonstrated ability to function in an environment of constant change and competing priorities.
15. Strong analytical skills to perform in-depth analysis and present cogent conclusions and recommendations to management.
16. Demonstrated ability to bring process solutions to enhance business processes.
17. Excellent written and oral communication skills with demonstrated business acumen.
Category:IT  code:new
Job Requirements
Compliance,Management,MS Access,MS Office,Research,SAP

Not Ready to Apply?
Contact Details
Ajaykrishnan Ks