Customer Service Representatives

Location: Dayton, Ohio
Posted On: 10/4/2017
Job Code: 59797-1
Job Description
Responsibilities include: Servicing customers who possess a Client policy by responding to requests via telephone and on-line chat. Research and respond to requests and discuss options regarding various aspects of the policy and procedures.; Assist with site access and refer requests for other policy modifications to appropriate areas.; Simultaneously access and navigate multiple electronic systems and LAN/PC to provide complete response.

At all times enhance and strengthen relationships between the customer and Client. Workers are expected to perform these responsibilities in a consistent, professional manner while displaying superior interpersonal and service skills. Must possess a pleasant and engaging phone voice and demonstrate a true desire to help people.

Required Skills include:
Intermediate to advanced computer skills and effective navigation capabilities; Ability to learn quickly; Willingness to obtain functional knowledge and understanding of company products; Possess excellent oral & written communication capabilities, superior telephone etiquette, and effective listening skills; Ability to comprehend need and clearly communicate with customers; Flourish in dynamic and fast-paced environment while promoting a world-class image of Client; Work in a team setting to improve service to internal and external customers; Strong organisational skills and ability to multi-task; Generate innovative ideas for process improvements and problem-solving; Work various shifts within hours of operation. Flexibility is a must, as your shift can change to meet business needs. Additional hours may be expected if business need requires it. Previous Call Center experience preferred.

Aayush Joshi
Category:Non-IT  code:new
Job Requirements
Customer Service, Call Centre

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