Customer Service Representative

Location: Minneapolis, Minnesota
Posted On: 10/5/2017
Job Code: 7460_CSR_MN_MP
Job Description
Job Title: Customer Service Rep III
Location: Minneapolis Minnesota 55432
Duration: 03-06+ Months (Possibilities of Extension)
Shift: All Three Shifts available (2nd and 3rd)
Pay rate:2nd & 3rd Shift -$18.50/hr
Position: looking for 3 candidates in each shift.

LOOKING FOR Bi-lingual Customer Service Rep, English and Spanish.

This position is responsible for providing customer service support to the crisis and control call center, and handling, directing and escalating employee and customer calls/inquiries.
• Provide customer service and support to callers with issue related to outreach/employee needs/safety associated with crisis management efforts
• Conduct follow up calls with employees/ customers as needed
• Accurately and concisely document activities completed during each call
• Perform other duties as assigned
• High School Diploma or GED Certificate with 2 years of direct customer service work experience OR Associates Degree and 1year of direct customer service work experience
• Bilingual English and Spanish speaking and writing abilities are required
• Ability to multi-task in a fast paced environment.
• Experience with interpersonal interactions with customers
• Experience in using a computer and multiple software programs
• High volume call center experience
• Ability to read and follow flow diagrams and previous experience working with decision trees.
• Ability to maintain a calm demeanor, listen empathetically, and work to resolve customer issues beyond expectations even during difficult customer interactions
• Ability to receive and provide feedback in positive manner, utilizing it to foster strong relationships
• Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
• Experience with customer resolution according to department protocols and requirements.
• Compliance to instructions and protocols when dealing with unfamiliar or unusual customer issues.
• Strong written and verbal communication skills.
Category:IT  code:new
Job Requirements
Inbound,outbound,High Volume,call center, Spanish

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Contact Details
Sparsh Patel
E-mail Address