Customer Service Representative

 
Location: Minneapolis, Minnesota
Posted On: 10/5/2017
Job Code: 7460_CSR_MN_MP
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Job Description
 
Job Title: Customer Service Rep III
Location: Minneapolis Minnesota 55432
Duration: 03-06+ Months (Possibilities of Extension)
Shift: All Three Shifts available (2nd and 3rd)
Pay rate:2nd & 3rd Shift -$18.50/hr
Position: looking for 3 candidates in each shift.

LOOKING FOR Bi-lingual Customer Service Rep, English and Spanish.


POSITION DESCRIPTION:
This position is responsible for providing customer service support to the crisis and control call center, and handling, directing and escalating employee and customer calls/inquiries.
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POSITION RESPONSIBILITIES:
• Provide customer service and support to callers with issue related to outreach/employee needs/safety associated with crisis management efforts
• Conduct follow up calls with employees/ customers as needed
• Accurately and concisely document activities completed during each call
• Perform other duties as assigned
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BASIC QUALIFICATIONS:
• High School Diploma or GED Certificate with 2 years of direct customer service work experience OR Associates Degree and 1year of direct customer service work experience
• Bilingual English and Spanish speaking and writing abilities are required
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DESIRED/PREFERRED QUALIFICATIONS:
• Ability to multi-task in a fast paced environment.
• Experience with interpersonal interactions with customers
• Experience in using a computer and multiple software programs
• High volume call center experience
• Ability to read and follow flow diagrams and previous experience working with decision trees.
• Ability to maintain a calm demeanor, listen empathetically, and work to resolve customer issues beyond expectations even during difficult customer interactions
• Ability to receive and provide feedback in positive manner, utilizing it to foster strong relationships
• Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
• Experience with customer resolution according to department protocols and requirements.
• Compliance to instructions and protocols when dealing with unfamiliar or unusual customer issues.
• Strong written and verbal communication skills.
Category:IT  code:new
 
 
Job Requirements
 
 
Inbound,outbound,High Volume,call center, Spanish
 

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Contact Details
 
Recruiter
Sparsh Patel
 
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E-mail Address
 
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