Customer Service Representatives

Location: Minneapolis, Minnesota
Posted On: 10/3/2017
Job Code: CSRP_MN_2132
Job Description
Job Title : Customer Service Rep
Location : Minneapolis, MN 55432
Duration : 06 months (Possibilities of extension)

Must Have: Bilingual English and Spanish speaking and writing abilities are required

Position Description:
This position is responsible for providing customer service support to the crisis and control call center, and handling, directing and escalating employee and customer calls/inquiries.

Position Responsibilities:
• Provide customer service and support to callers with issue related to outreach/employee needs/safety associated with crisis management efforts
• Conduct follow up calls with employees/ customers as needed
• Accurately and concisely document activities completed during each call
• Perform other duties as assigned

Basic Qualifications:
• High School Diploma or GED Certificate with 2 years of direct customer service work experience OR Associates Degree and 1year of direct customer service work experience
• Bilingual English and Spanish speaking and writing abilities are required

Desired/Preferred Qualifications:
• Ability to multi-task in a fast paced environment.
• Experience with interpersonal interactions with customers
• Experience in using a computer and multiple software programs
• High volume call center experience
• Ability to read and follow flow diagrams and previous experience working with decision trees.
• Ability to maintain a calm demeanor, listen empathetically, and work to resolve customer issues beyond expectations even during difficult customer interactions
• Ability to receive and provide feedback in positive manner, utilizing it to foster strong relationships
• Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
• Experience with customer resolution according to department protocols and requirements.
• Compliance to instructions and protocols when dealing with unfamiliar or unusual customer issues.
• Strong written and verbal communication skills.
Category:Non-IT  code:new
Job Requirements
customer service, call center, inbound call, outbound call, spanish, bilingual English and Spanish

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Contact Details
Shubhro Biswas