Customer Service Representative II

Location: Salt Lake City, Utah
Posted On: 10/3/2017
Job Code: 4436_CSR_UT
Job Description
• Completion of requests submitted by, or on behalf of, FSB customers and bank affiliates
• Daily/weekly/monthly report review
• Handling incoming calls from customers and internal partners
• Making outgoing calls to verify customer requests with a variety of financial institutions
• Review and maintenance of ECCO procedures
• Participates in engagement and development opportunities

• 2+ years’ experience in banking and/or the financial services industry is preferred
• Ability to make sound decisions based on a working knowledge of federal banking regulations, and a thorough understanding of Bank policies & procedures
• Excellent customer service and communication skills
• Professional, self-motivated team-player with a demonstrated ability to prioritize and manage multiple tasks within a dynamic, fast-paced environment
• Proven ability to focus on details and perform tasks while staying compliant and adhering to quality goals
• Strong computer skills, including proficiency in Excel and Word
• Previous experience with audits or BST is a plus
• Willingness to be involved in business initiatives that drive career development and team engagement
. Could also include various other responsibilities within Operations based on overall needs.

To schedule an interview on this position please contact the undersigned
Prakash Sah
Category:Non-IT  code:new
Job Requirements
computer skills, customer service experience, reporting, experience with audits, BST, proficiency in Excel, word and communication skills

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Prakash Sah
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