Account Support Rep / Print Production Specialist

Location: Denver, Colorado
Posted On: 10/3/2017
Job Code: 4375AccSupRep_CO_BRD
Job Description
Duration: 04 months + possibility of extension

Note: This position also requires driving in personal vehicle for some office works. (Mileage reimbursed)

Job Functions:
• Provides dedicated support to all Client Associate positions, but does not perform managerial HR tasks
• Provides backup and peak workload support to all Client Associates in territory
• Establish support coverage schedules with Managers and Site Coordinators
• Supports training of new employees, as required
• Supports administrative tasks performed by Client Associates
• Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets)
• Ensures key contact list for all clients is maintained and available
• Ensures there is a current roster of employees and associated duties for effective coverage support
• Ensures day to day interface with account key contacts is maintained during coverage support
• Work with account team to ensure the Value Assurance Process is current and up to date
• Communicates to Site Coordinator and Manager all process opportunities identified during support period
• Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
• Provide accurate and timely monthly reporting of activities as required
• Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)
• Coordinates and fair shares overtime requirements
• Tracks overtime by account covered to ensure proper billing
• Able to lift and move up to 50 pounds
• Travel to accounts supported using reliable dependable transportation
Category:Non-IT  code:new
Job Requirements
• Experience with extensive array of network color printer and Digital Front Ends
• Experienced with advanced principles of color theory, color calibration process and instruments, color management, gamuts, and ICC color profiling
• Ability to demonstrate problem resolution skills and escalation process
• Able to demonstrate excellent verbal and written communications
• Able to demonstrate use of organizational and time management skills to facilitate client deliverables
• Able to demonstrate ability to manage multiple tasks
• Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint

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Contact Details
Jeevan Chauhan