Lead Support Engineer

 
Location: Tarrytown, New York
Posted On: 9/29/2017
Job Code: 2522_BRD_Lead Suppor
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Job Description
 
This role may be a Lead role designed to drive operational efficiencies in engagements with Client.
Ensures processes defined in Endpoint Operations are being both implemented and followed.
This role will help identify areas of improvement not limited to technology but will include processes within existing Regeneron engagement and define road maps to achieve improvement mainly on engineering space
By understanding technology and business drivers, this role will interface with the client and account teams to demonstrate business value for executing change and process optimization.
The position serves as an escalation point for issues related to current engineering services and is accountable for improvement opportunities within such services.
This role will work closely with the account Program Managers in the management of client deliverable in the Endpoint Operations areas.
Category:Non-IT  code:new
 
 
Job Requirements
 
 
Responsibilities: Typical mix
Enterprise support Solution
Delivery Client Focused 45%
Application Packaging consultancy 40%
Process creation and strategy 15%
Graduate degree in engineering, IT or equivalent work experience
8-10 years direct experience gained from 3 or more services assignments involving engineering application packaging and distribution technologies
Strong Endpoint Operation skills with at least 5-7 years supporting desktop management activities such as with Desktop Image Management, Software deployment, Patch Management, 4th level remote support, BDD, MDT Application packaging with flexera, Asset tracking and or inventory software solutions
3-5 years of experience required with at least two of the following desktop management platforms.
SCCM, AirWatch , Casper , JAMF Pro
Performed as lead engineer in the implementation of at least one of the above management platforms for at least one major account over the past 3 years
 

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Contact Details
 
Recruiter
Manan Patel
 
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