Parts Specialist

Location: Auburn Hills, Michigan
Posted On: 9/15/2017
Job Code: 3118-Parts Specialis
Job Description
Title:- Parts Specialist
Location:- Auburn Hills MI
Duration:- 12 months with extensions

Parts Specialists serve as the first point of contact to our client dealers on Parts related issues. There are 3 teams within Dealer Support; Order Availability, Technical parts or the Sales Order Support team. The three groups are primarily responsible for three essential functions: Technical Parts Assistance/Catalog Assistance, or Order Facilitation, and Sales Order Support.

The Parts Specialist Team also serves as knowledge transfer agents for our dealers by interpreting Parts policies and procedures. Additionally, the team of Parts Specialists performs a variety of administrative and behind the scenes tasks aimed at ensuring the process of ordering and receiving the right parts is smooth and effective. A description of each essential function is identified below.

Order Availability/ Parts Specialist:
Order Facilitation:
The objective of order facilitation is to review and process all red order requests, to verify stock availability and ETAs, to investigate wrong part received mis-shipments and blocked parts inquiries from dealers to allow a part to be delivered in a timely fashion. This role assists in any special order process including but not limited to; orders from Votex, ordering of non-USA parts, dealer emergency orders and orders for blocked parts.

Call Quality:
The Parts Specialists are a direct contact link for our dealers and are here to assist them with issues related to new parts policies and procedures. Additionally, a dealer may be offered ad-hoc training on parts reference materials. This may involve the interpretation of parts letters and circulars posted. This function also involves the tracking and reporting on dealership training and advise the Parts Instructor responsible for that dealer.

Other Duties Administrative Duties:
This role will also be responsible to produce reports regarding Parts problems and resolutions as necessary. They will be responsible for maintaining a daily log of all dealer contacts (phone calls, emails, faxes, etc.) in a clear concise manner usable by all Parts Specialists. This role will also be responsible for maintaining files regarding part number and vehicle concerns as related to the incidents.

Required Skills:
• Minimum of 1-3 years Customer Service experience
• Experience with automotive parts is desirable
• Proficient in applications: Word, PowerPoint, Excel, and Outlook
• Type 45-50 WPM
• Ability to multi-task
• SAP application knowledge is desirable

Hours of operation:
8:00 am to 8:00 pm EST, Monday-Friday; and open when the dealers are open and so some holidays are included in the operations (the week between Christmas and New Year’s Day, an occasional day near the 4th of July). This role may work an eight-hour shift between the hours of operation, pending on the current team schedule and location.
Category:IT  code:new
Job Requirements
Excel, Outlook, Training, Word, COM, Direct3D, SAP

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Contact Details
Raunak Jain
E-mail Address