Help Desk Support

Location: Saint Louis, Missouri
Posted On: 9/15/2017
Job Code: Service Desk_Clayton
Job Description
Serve as the primary contact in providing customer service and technical support to internal partners and vendors with more complex issues.
Design, build and/or test new systems, processes or services
Respond to requests for new services
Document workflow of processes within the organization
Investigate, research and troubleshoot more complex IT related issues
Perform new user IT training and communication of IT policies and standards
Perform scheduled departmental audits and report findings to management
Category:IT  code:new
Job Requirements
Education/Experience: High School diploma or equivalent. Bachelor's degree in Computer Science, MIS, or related field preferred.
2+ years of combined Information Technology and call center experience.
Strong troubleshooting skills is a must
Customer Service experience
Operating system familiarity (currently using Windows XP and Windows 7).
Working knowledge of desktop productivity software applications to provide desktop support (e.g., MS Office, McAfee, SCCM applications).
Familiarity with installation & support of relevant hardware (i.e. Laptops, Thin Clients, Desktops, printers, etc.).

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Contact Details
Prasad Tulapurkar