L2 Support Tech Deskside Support

Location: Buffalo, West Virginia
Posted On: 9/15/2017
Job Code: L2_2644
Job Description
Job Title: L2 Support Tech Deskside Support
Duration: 6 Months
Location: Buffalo, WV

• The Level 2 Technical Support technician is responsible for installation and troubleshooting of desktops and laptops that are n scope for hardware refresh activities.
• Responsible for local coordination, installation and on-going support for Win7 and Win10 desktops and laptops.
• Responsible for maintaining a standard image provided by the Corporate office on user laptops and desktops.
• Responsible for receiving hardware, hardware disposal and software license tracking. Requires frequent interface with the user community.
• Strong troubleshooting capabilities are required. Candidate will be required to setup and configure desktop and laptop equipment with Win7 and Win10
Category:IT  code:new
Job Requirements
• Strong knowledge of MS Office applications (Excel,Word) and Win2010 / 2013 Professional. Knowledge of TCP/IP, DNS, WINS, DHCP and MS SCCM.
• Basic understanding of Active Directory and MS Application Compatibility Toolkit.
• Experience using the remote control features of MS SCCM a plus.
• Familiarity with Outlook a plus.
• Candidate must have good communication skills and MUST be able to follow instructions.

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Contact Details
Parth Yadav
E-mail Address