CW Team Lead

Location: Saline, Michigan
Posted On: 9/14/2017
Job Code: 5554_CWTeamL_MI
Job Description
Job Responsibilities:
• Daily Operations (Incident / Request Mgmt) – Prior experience with Level 2 / 3 Service desk operations & ticket management.
• Detailed KPI (ticket metrics) creation – Experience managing ticket metrics (via Service Now, Excel, etc.) to visualize operational trends and identify areas for improvement / focus.
• Problem / Crisis support – Support site specific issues when they arise.
• Assist Level 2 / Level 3s with ticket escalation / resolution as needed including expediting VIP requests.
• Strong customer service focus
• Experience working with business groups and rest of Information Systems team to coordinate changes and understand requirements.
• Support of Site Annual activities – Software compliance, Physical inventory and other initiatives throughout the year.

Education and General Experience
• Minimum High School Diploma required; some college experience preferred.
• Japanese cultural understanding is a plus.
• Experience in Information Systems development processes is a plus.
• Must have high business ethics.
Category:IT  code:new
Job Requirements
MS Excel, Compliance, Management, Focus

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Contact Details
Akshara Ak
E-mail Address