Customer Service Representative

Location: Jacksonville, Florida
Posted On: 9/14/2017
Job Code: 2459_CSR_HON_FL
Job Description
• Customer Services Representative is responsible for providing excellent customer service, to assist and support the Customer Service and Commercial teams by receiving and troubleshooting Warranty claims for industrial valve products.
• Provide an excellent customer service for customers, both internal and external.
• Facilitate with other departments for technical, supply chain, and manufacturing solutions to customer issues
• Coordinate meetings between internal and external stakeholders to find resolution of customer issues
• Receive warranty claims from customers and manage them in line with company policy and systems, following them to shipment to ensure a quality of service.
• Organize and facilitate cross functional teams to address customer issues and identify solutions
• Work independently and make complex decisions aligned with Client and Service Department policies
• Build up close relationships with customers and commercial partners to gain their trust and answer and respond to customer queries in a timely and professional manner.
• Develop solid product knowledge and a strong understanding of the logistics of sending specific products.
• Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
• Build effective relationships with logistics and distribution where appropriate to understand the impact on customer service.
• Provide knowledge and accurate information to customers.
• To add and make amendments to the data, following the checking and authorizations process
• To be the recipient of data for the Customer Service function, relating to customer master, freight, licensing and other areas that Customer service are responsible for
• Following the procedures set down in the SOPs, load data onto the designated system, primarily pricing, contracts, customer records, licensing and freight options within the agreed timelines.
• Build strong relationships with commercial to support and improve our quotation and tender offers
• Produce standard reports from designated system, for the use of Data Supervisor, Customer Service, Commercial and Logistics.
• To add and make amendments to the data, following the checking and authorizations process.
• Coordinating the data capture (e.g. Material master) and informing the relevant function.
• Maintaining auditable data records for internal and external audits.
• Support and advise Customer Service team with regard to data provided and required.
• Apply and learn from the knowledge proffered by the Centre of Excellence and Quality Assurance.
• Participate in development of the data team, through meetings and other planned events.
Category:IT  code:new
Job Requirements
• Proven experience in customer service normally including prior experience in customer service.
• Experience with managing multiple projects and conflicting priorities.
• Ability to work in a cross functional cross-country team environment.
• Excellent organizational and administrative skills
• A calm and analytical approach to problem solving.

Not Ready to Apply?
Contact Details
Ashish Soni
E-mail Address