HR Service Center Analyst

Location: Alameda, California
Posted On: 9/13/2017
Job Code: 1231
Job Description
• High school diploma or equivalent required. Advanced reading skills and basic math skills required. Bachelor’s degree or some college level course-work preferred.
• Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, terminations and personal status changes according to established policies and procedures, collective bargaining agreements and laws.
• Enters processes and retrieves employee data utilizing a Windows-based Human Resources systems to make employee changes and obtain information requested by employees.
• Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees.
• Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information.
• Conducts case management as required to meet employees’ needs. May handle incoming employee calls as needed.
• Collaborates with Quality Assurance, Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and other HR Service Center employees.
• Demonstrated ability to type at least 45 words or keystrokes per minute while interacting with customers on the telephone.
• Demonstrated experience navigating Windows-based Human Resources information systems required.
• Ability to effectively interact with all levels within an organization required.
Category:IT  code:new
Job Requirements
Proficiency in Lotus Notes or Outlook, Word, Excel and PowerPoint preferred.

Excellent interpersonal, verbal and written communication skills with a customer service focus required.

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Contact Details
Mitisha Goswami