Sr. Technical Support

Location: Daly City, California
Posted On: 9/13/2017
Job Code: Gen_HDsk_01
Job Description
Title/Job ID: IT Desktop Support Specialist
Location: Daly City, CA 94014
Duration: 3 Months (possible extension)
Client is the world’s leading provider of customer service and contact software — with more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience, Client is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation. Client software directs more than 100 million interactions every day, maximizing the value of customer engagement and differentiating the experience by driving personalization and multi-channel customer service – and extending customer service across the enterprise to optimize processes and the performance of customer-facing employees.
• Support and maintain the desktop computing environment for the company’s US corporate office and for remote users and various locations as required. This includes troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems. This person will provide hands-on desk-side support assistance be responsible for client computing devices though all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices). This person will perform the majority of the mentioned tasks while providing a high level of customer service to the users which also includes executive support.
• Tier 2 technical escalation point for the ServiceDesk Team for issues that cannot be resolved via phone or remote access.
• Perform installations, maintenance and repair work on production client computing hardware or software that supports the business.
• Enforce corporate security standards and industry best practices for the desktop computing environment.
• Manage work requests via a ServiceDesk ticketing system and create documentation for support processes and workflow.
• Investigate and recommend hardware & software solutions & upgrades based on evolving business challenges.
• Provide periodic training or New Hire Orientation as required.
• Manage and maintain hardware and software inventory.
• Perform after hours or on-call work as necessary.
Skills Required and Preferred
• 5 years of experience with troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.
• Strong customer service focus and interpersonal skills is a must.
• Proficiency with Windows OS and Mac OS is required.
• Excellent communication skills (written and spoken).
• Excellent teamwork skills are required.
• Experience supporting mobile devices is preferred (i.e., tablets, smart phones, soft phones, etc.).
• A+ or MS certification preferred.
• Experience with Linux OS is a plus.
• Experience with automation a plus.
• Able to work independently and in a team environment.
• Demonstrated aptitude for continuous learning and innovative thinking.
Category:Non-IT  code:new
Job Requirements
Automation, Focus, Linux, Mac, MS Access,Training,Windows 2000,Windows 2003,Windows 98

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Contact Details
Abhijit Junnarkar