Help Desk Support

Location: Charlotte, North Carolina
Posted On: 9/13/2017
Job Code: 2291_HDD
Job Description
Job Requirements
Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users. Answers client's inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Requires excellent working knowledge of personal computers and peripherals.
Principal Accountabilities:
• Execute Records and Information Management (RIM) of asset records in adherence to company policies.
• Perform quality control and audits of records for content and adherence to standards.
• Develop reports to measure the performance of adherence to standards.
• Maintain the service card process.
• Assist with legal holds, document production orders, and eDiscovery processes.
• Act as a liaison with Field Operations and Engineering departments to determine current automated and manual records retention processes, define needs, coordinate system and data integration and define required output and user documentation.
• Prepare documents for use and storage.
• Monitor record repositories to ensure existing business records are stored in a controlled environment with secure access.
• Ensure that fixed asset processes and contractors comply with records and content management requirements.
• Assist with search and retrieval of documents (all media & formats).
• Perform research and recommend improvements or updates to RIM standards, processes, procedures, policies, systems, and performance measures.
• Identification of documents to be considered records.
• Categorize asset records.
• Assist with records requests.
• Assist with corporate RIM awareness campaigns.
Minimum Qualifications:
• Experience working with construction and engineering documents
• Experience working with complex filing systems (hard copy and electronic)
• Experience handling confidential, privileged, and/or proprietary records
• Understanding of generally-accepted RIM policies, procedures, and emerging trends
• Knowledge of and experience with electronic content management/RIM systems (including inputting, coding, and managing data and data elements of records)
• Excellent Interpersonal skills (interacting with individuals at all levels within organization)
Category:IT  code:new
Job Requirements
Asset Management,Compliance,Content Management,CRM,Direct3D,Information Management,Management,Microsoft Access,Microsoft SharePoint,Quality Control,Research,Training

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Contact Details
Abhishek Vyas
E-mail Address