Customer Support

Location: Lewisville, Texas
Posted On: 9/13/2017
Job Code: 4868_CS_TX
Job Description
Job Title: Customer Service (Call Handling)
Location: Lewisville, TX 75067
Duration: 3 Months (possibility of perm)
Total Weekly Hours: 40
Shift: 1st 8a-5p, Monday thru Friday
Interview: Yes, Phone and then onsite

• High School education required
• Data Entry skills required
• 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
• Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
• Knowledgeable of insurance billing methods and general pharmacy operations a plus
• Ability to properly utilize all computer systems including Word, Excel, Outlook, Company Proprietary Software (DiseaseTrak), and Cisco telephone software.
• Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting
• Strong attention to detail and quality documentation
• Exceptional verbal communicator with friendly tone, empathy and customer centric focus
• Continuous learner with a desire to move into a senior level role
• Adherence to company attendance policies

• Responsible for handling approximately 50 – 150 inbound/outbound calls per day with ability to determine needs and manage accordingly
• Resolve patient's questions and concerns regarding status of their request for delivery of their medication/medications
• Enter detailed information into company proprietary software while conversing via telephone
• Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
• Understanding HIPAA and PHI
Category:Non-IT  code:new
Job Requirements
Outlook, Excel, Focus, Management, Training, Word, Cisco

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Contact Details
Rakesh Nair
E-mail Address