Executive Desktop Support

Location: Reston, Virginia
Posted On: 9/13/2017
Job Code: 4823_VIPDesktop
Job Description
Looking in three different Locations: Reston, VA / Gaithersburg, MD / Orlando, FL
• This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills.
• The team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, Skype Enterprise Voice, business application software, telecommunication issues and potentially local network issues.

Roles and Responsibilities:
• The team member will have daily tag-ups with executive personnel and will perform general IT maintenance tasks, resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher level support staff with the team member owning and tracking the issues through resolution.
• As needed, the team member will also recommend hardware and software solutions, including new product acquisitions and upgrades.
• He\she may conduct training programs designed to educate organization’s computer users about basic and specialized applications.
• This position is based in Reston, VA.
• The team member will support executive level conferences and events at the headquarters location as well as occasional offsite events (i.e. board meetings, earnings calls, leadership meetings, etc.) around the continental US.
• The team member will be at the front line of corporate technology implementations, learning the new technologies, preparing the executive team for use and supporting the technologies through their lifecycle.
Category:IT  code:new
Job Requirements
Required Experience:
• Bachelor’s Degree in Computer Science (equivalent) and 3+ years’ relative experience with a large, global enterprise.
• At least one relevant industry certification to include MCSA, A+, Network+, Security+.
• Experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management.
• Experience working in support of desk side services with specific focus on supporting executive VP\VIP levels and their assistants.
• Experience supporting MS Desktop/Laptops, Apple technologies and Devices and network connectivity.
• Experience with Skype Enterprise Voice and MS Outlook/Exchange, including advanced troubleshooting.
• Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions.
• Experience with McAfee (Full Disk Encryption, Antivirus) and SCCM for endpoint management and software delivery

Preferred Qualifications:
• Familiar with ITIL and ITSM processes.
• Familiarity with Service Now.
• Ability to multi-task, manage time and follow through with assignments.

Not Ready to Apply?
Contact Details
Shruti Gupta
E-mail Address