Administrative Assistant

 
Location: Cleveland, Ohio
Posted On: 9/12/2017
Job Code: AA_OH_2132
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Job Description
 
Job Title: Administrative Assistant
Location: Cleveland Ohio 44106
Duration: 01 months (Temp to perm potential)

Position Description:
As a Cath/EP Lab Schedule Coordinator, you will be responsible for accurately scheduling procedures. Your responsibilities will also include coordinating with clinical departments on schedule modifications and ensuring accuracy and completeness of patient charts prior to patient arrival, and checking in patients as they arrive to the waiting area.

Position Responsibilities:
• Verify complete and accurate clinical, demographic and financial information during the scheduling process. Confirm pre-authorization. Enter data in scheduling systems or other applications. Provide the patient with prep and other appointment instructions
• Answer telephone calls according to designated scripting for the scheduling process and act as liaison to physician offices. Maintain positive patient service at all times
• Follow guidelines for special requests / Stat / schedule modification procedures and coordinate communications with clinical areas to accommodate the patients’ requests
• Identify and communicate opportunities to enhance the scheduling process in order to optimize lab resources and achieve highest level of patient satisfaction
• Coordinate with other hospital departments (i.e. Patient Access/Registration, Patient Financial Services, etc.) to ensure smooth arrival process for patients
• Work with the vendors to schedule procedural support
• Welcome and check in patients arriving for procedures

Basic Qualifications:

• High School Diploma or GED required
• 3+ years of experience in invasive procedure scheduling or related environment
• Heart Saver certification or obtain with stipulated time after getting hired

Preferred Qualifications:
• 3+ years in Cath and/or Electrophysiology Lab scheduling preferred
• Exceptional customer service skills and experience
• Ability to work with a variety of customers
• Demonstrated working knowledge of software / system / equipment / excel
• Knowledge of functions, relationships and terminology within a hospital / surgical environment
• Ability to receive detailed information through oral and written communications
• Experience working collaboratively in teams
• Experience assisting with process improvement initiatives
Category:Non-IT  code:new
 
 
Job Requirements
 
 
Nurse, Registered nurse, medical assistant, clinical, Heart saver
 

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Contact Details
 
Recruiter
Shubhro Biswas
 
Phone
 
 
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