Network Analyst

Location: Columbia, South Carolina
Posted On: 9/12/2017
Job Code: 4061_NetAna_MS_SC
Job Description
• Responsible for providing technical support and monitor day to day operations of Network Operation Center.
• Monitoring Infrastructure using a variety of tools and react to resolve any alerts which may arise and ensure system uptime meet service level agreements.
• Responsible for logging and resolving any network incidents ensuring that Service Level Agreements are met at all times.
• Escalating any Network incidents that cannot be resolved within specified time frames to the relevant team members and work with them until the incident is resolved.
• Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral.
• Take Technical Ownership of Major Incidents by – identifying, communicating, and utilizing appropriate resources to resolve the issue.
• Responsible for documenting and distribution of all Major Incident Review Reports in the agreed format.
• Ensure NOCC operations meet support and performance metric requirements.
• Monitor all outages/issues through the return to normal services.
• Build strong and effective working relationships with Engineering and Management organizations.
Category:IT  code:new
Job Requirements
Technical Support, Engineering, Compliance, Management
Customer Support
• Respond to escalated customer incidents in a timely fashion and in compliance with NOCC standards.
• Acting as the first point of contact for any Network related problems between Company and its partner's.
• Develop good customer relationships through excellent customer service.
• Assisting in providing tier 1 customer support when call volumes are high.

Not Ready to Apply?
Contact Details
Shruti Sharma
E-mail Address