Sales Analyst

Location: Grandview Heights, Ohio
Posted On: 9/11/2017
Job Code: NATINS456
Job Description
• Initial training period is 5 weeks, 9:00 am - 5:30 pm.
• After training period, shift can be any block of time between 8:00 am and 8:00 pm, Monday - Friday, and can change from week to week.
• Maximum hours per week scheduled are 40. Number of hours scheduled per week will vary depending on call volumes. Typically will average 30-34 hours per week.
• Provides superior service and sales support to producers.
• Provides superior service support to customers.
• Processes business in accordance with government regulations, contract provisions, and internal procedures and controls.
• Is knowledgeable of our products and can handle different types of inquiries.
• Analyzes and resolves routine issues. Uncovers routine sales opportunities on service calls with producers and retains assets with company.
• Receives and responds to incoming calls from producers and customers. Handles service and sales inquiries. Understands the assigned product and can provide service to internal and external customers. Maintains records of conversations and has knowledge and understanding of the current processing systems.
• Provides excellent service to producers and customers in support of business unit’s service and sales objectives. Demonstrates an understanding of customer needs and emphasizes prompt responses. Educates consumers and producers on product features and benefits. Is able to communicate product information in an easy to understand manner.
• Analyzes problems to determine proper course of action. Can resolve routine errors and involves the appropriate internal administrative areas to ensure accurate completeness of other issues. Follows-up to ensure completion.
• Engages consumers and producers to retain their assets with company. Probes to understand reasons for asset flight.
• Uncovers routine sales opportunities and markets company products to producers. Turns service inquiries into sales opportunities.
• Assists in gathering profile information for producers.
• Receives requests for sales literature and responds in a timely manner.
• Maintains records related to producers and customers. Documents conversations accurately.
• Performs other related duties as assigned.
Category:IT  code:new
Job Requirements
- One year experience in customer service, sales related occupations.
- Knowledge of various insurance products and the sales process.
- Knowledge of the state and local laws necessary to understand the legal implications of certain product features in different states.
- Excellent verbal and written communications necessary in order to talk to producers/customers about product features and to help in the sales process.
- Basic knowledge of computers and common office software such as MS Office.

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Contact Details
Jesussa Villareal