Sales Analyst

Location: Grandview Heights, Ohio
Posted On: 9/11/2017
Job Code: NATINS123
Job Description
- Initial training period is 5 weeks, 9:00 am - 5:30 pm.
- After training period, shift can be any block of time between 8:00 am and 8:00 pm, Monday - Friday, and can change from week to week.
- Maximum hours per week scheduled are 40. Number of hours scheduled per week will vary depending on call volumes. Typically will average 30-34 hours per week.

• Provides superior service and sales support to producers.
• Provides superior service support to customers.
• Processes business in accordance with government regulations, contract provisions, and internal procedures and controls.
• Is knowledgeable of our products and can handle different types of inquiries.
• Analyzes and resolves routine issues.
• Uncovers routine sales opportunities on service calls with producers and retains assets with the company
• Receives and responds to incoming calls from producers and customers.
• Handles service and sales inquiries.
• Understands the assigned product and can provide service to internal and external customers.
• Maintains records of conversations and has knowledge and understanding of the current processing systems.
• Provides excellent service to producers and customers in support of business unit’s service and sales objectives.
• Demonstrates an understanding of customer needs and emphasizes prompt responses.
• Educates consumers and producers on product features and benefits. Is able to communicate product information in an easy to understand manner.
• Analyzes problems to determine proper course of action.
• Can resolve routine errors and involves the appropriate internal administrative areas to ensure accurate completeness of other issues.
• Follows-up to ensure completion.
• Engages consumers and producers to retain their assets with the company. Probes to understand reasons for asset flight.
• Uncovers routine sales opportunities and markets compsny products to producers.
• Turns service inquiries into sales opportunities.
• Assists in gathering profile information for producers.
• Receives requests for sales literature and responds in a timely manner.
• Maintains records related to producers and customers. Documents conversations accurately.
• Performs other related duties as assigned.
Category:Non-IT  code:new
Job Requirements
- Knowledge of various insurance products and the sales process.
- Knowledge of the state and local laws necessary to understand the legal implications of certain product features in different states.
- Excellent verbal and written communications necessary in order to talk to producers/customers about product features and to help in the sales process.
- Basic knowledge of computers and common office software.

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Contact Details
Jesussa Villareal