Technical support

 
Location: Lincolnshire, Illinois
Posted On: 9/11/2017
Job Code: 4061_TechSupport_IL
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Job Description
 
• Help Desk position assisting customers with the installation, setup and configuration of software for specialized printers (not your standard office printer, these products print Barcodes, RFID Badges, etc.)
• Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
• Diffuses upset customers. - Fully documents customer interactions in real-time.
• Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
• Identifies and escalates complex problems under direct supervision.
• Works on a limited variety of problems of limited scope using defined procedures and practices.
• Collaborates with fellow technicians and supervisor to solve problems.
• Familiarizes self with new technologies, products and platforms.
Category:IT  code:new
 
 
Job Requirements
 
 
• Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred.
• 1-3 years demonstrated working experience required.
• Basic computer literacy with a working knowledge of the Ms Office Package.Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
• Demonstrates strong customer service and communication skills.
• English/Spanish bilingual is a must.
 

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Contact Details
 
Recruiter
Shruti Sharma
 
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E-mail Address
 
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