Technical Support

 
Location: Lansing, Michigan
Posted On: 9/11/2017
Job Code: 514337
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Job Description
 
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.
• Identifies and resolves basic communications problems.
• Prepares or assists in the preparation of service record documentation.
• Shows awareness of standards and regulatory requirements related to assigned tasks.
• Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.
• May be responsible for accessing data from and transferring data to various local, state, or federal databases.
• May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.
• May write and update personal computer and mainframe application programs.
• Experience in automated data processing systems.
• Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.
• Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.
• Ability to operate information technology systems, to communicate effectively, and to train others.
• Provides assistance in the design, development, and maintenance of various system applications.
• Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
• Reviews and recommends procurement of information technology equipment.
• Maintains the necessary security controls over software.
• Makes presentations and briefings for training sessions.
Prepares briefings, reports, and evaluations on system efficiency and utilization
• May be responsible for accessing data from and transferring data to various local, state, or federal databases.
• Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software.
• Reviews and recommends procurement of information technology equipment.
• Maintains the necessary security controls over software.
• Develops procedure manuals. Develops and makes presentations and briefings for training sessions.
• Prepares briefings, reports, and evaluations on systems efficiency and utilization.

Skills/Experienced Required:
• Experience in Video and audio conferencing systems, maintenance, repair and operation is required
• Security+ certification is required with background that will permit security clearance acceptance.
• Network+, A+, CCNA a plus.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment

Must haves:
• 1 year Experience with Polycom and Tandberg Video conferencing systems
• 1 Year experience with Security+ certification
• 2 years experience in Ability to work autonomously - independent of direct supervision
• 2 years exp with demonstrated background in customer service orientation, issue resolution, urgency training - for end customers
• 2 years experience managing all network, routers, switches, and general IT maintenance for complete systems/multiple location
• 2 years Military or paramilitary background and experience
• 1 year experience in Military clearance(s)
• 1 year experience with Additional certifications - aside from the required Security+ (A+, CCNA, etc)

Years of Experience:
1 to 3 years of experience in the field or in a related area.
Category:IT  code:new
 
 
Job Requirements
 
 
Information Security, Training, Direct3D, Network+, Mainframe, CCNA, Management, Procurement
 

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Contact Details
 
Recruiter
Shruti Shrivastava
 
Phone
 
 
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