Customer Service Supervisor

Location: Pittsburgh, Pennsylvania
Posted On: 9/9/2017
Job Code: CSS_MI_4064
Job Description
Supervise assigned customer service function at the health plan to meet overall business goals and objectives
• Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development
• Act as the Complaints Coordinator; ensuring all complaints are resolved and responded to appropriate parties
• Develop, implement and maintain materials and programs ensuring production and quality standards are met
• Hire, motivate, coach, counsel, and supervise the daily functions of the provider services staff
• Educate members regarding plan benefits as appropriate and refer members to Connections Representatives
• Evaluate and audit performance and identify and implement improvement opportunities to increase overall productivity and effectiveness
• Ensure plan pends are completed
• Review and respond to complex issues and questions
• Ensure processes are compliant with contractual agreements and State and Federal regulations
• Analyze and advise management of personnel, work-flow issues and trends and recommend resolutions
• Audit daily phone log reports and access the need for changes
Category:IT  code:new
Job Requirements
Management, Audit, Supervising

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Contact Details
Aditi Jain
E-mail Address