Lync (Skype) Analyst

Location: Spring, Texas
Posted On: 9/8/2017
Job Code: 3063_Lync_Spring
Job Description
Position: Lync (Skype) Analyst
Duration: 12 months (Possible Extensions | Conversion)

Job Description:
Day to Day:
This team supports Skype (LYNC) for users. They are the level II, and often level III, escalation point for the help desk for any user related issues for Skype. They will be in a troubleshooting role, either over the phone, via messenger or in-person – so this person must be VERY customer-focused. This team works with both vendors and engineers as well to see problems through to resolution. They are in a 24/7 environment, and there is a person on-call over the weekend (rotates, typically someone would have to be on standby once every 3 months or so). This person will not be implementing or engineering Skype (LYNC), just handling from a user perspective.

Must Haves:
- Experience supporting and troubleshooting LYNC (or Skype) Enterprise System Architecture (not in terms of engineering, but USER support)
- Knowledge of Skype infrastructure, which is required for our support and Customer focus
- Must come from customer support background (could be help desk, or other role where they were supporting users)
- Very good communication skills
- Experience with Level II or III support (they are the escalation after the help desk)
- Experience supporting Windows servers and clients
- VOIP or any other voice technologies (Voice gateways, PBX, VMX, Call Center-IVR, Wireless) would be a plus, but not necessary
- Any messaging technology experience
- Networking experience of any kind
Category:IT  code:new
Job Requirements
Lync, Skype, Lync Analyst, Skype Analyst, desktop engineer, voip, Voice gateways, PBX, VMX, Call Center-IVR, Wireless, Networking, Level II, level III support, infrastructure, Customer focus, user support

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Contact Details
Priyanka Tiwari