Internal Sales & Service Representative

Location: Grandview Heights, Ohio
Posted On: 9/8/2017
Job Code: 4375_SalesRep_OH_BRD
Job Description
• Provides superior service and sales support to producers and customers
• Processes business in accordance with government regulations, contract provisions, and internal procedures and controls
• Is knowledgeable of our products and can handle different types of inquiries
• Analyzes and resolves routine issues
• Uncovers routine sales opportunities on service calls with producers and retains assets
• Handles service and sales inquiries
• Understands the assigned product and can provide service to internal and external customers
• Maintains records of conversations and has knowledge and understanding of the current processing systems
• Provides excellent service to producers and customers in support of business unit’s service and sales objectives
• Demonstrates an understanding of customer needs and emphasizes prompt responses
• Educates consumers and producers on product features and benefits. Is able to communicate product information in an easy to understand manner
• Can resolve routine errors and involves the appropriate internal administrative areas to ensure accurate completeness of other issues
• Engages consumers and producers to retain their assets
• Uncovers routine sales opportunities and markets products to producers. Turns service inquiries into sales opportunities
• Assists in gathering profile information for producers
• Receives requests for sales literature and responds in a timely manner
• Maintains records related to producers and customers
• Documents conversations accurately
Category:Non-IT  code:new
Job Requirements
• Knowledge of various insurance products and the sales process
• Knowledge of the state and local laws necessary to understand the legal implications of certain product features in different states
• Excellent verbal and written communications necessary in order to talk to producers/customers about product features and to help in the sales process
• Basic knowledge of computers and common office software

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Contact Details
Jeevan Chauhan