Technical support specialist

 
Location: Golden valley, Minnesota
Posted On: 9/8/2017
Job Code: 2459_TSS_MN
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Job Description
 
• Provide error free technical support resolutions as well as accurate, timely referral information to customers on Contractor/Distributor support line.
• Gather information and utilize web and product spec materials to guide customers through a Client product.
• Customer Support — Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
• Problem Solving — Diagnose and resolve technical hardware and software issues.
• Applications Knowledge — Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
• Change Agent — Look for ways to improve support processes. Drive initiation and follow through to implementation.
Category:IT  code:new
 
 
Job Requirements
 
 
• High school diploma
• Minimal call center experience
• Technical experience and/or technical degree
• IT Knowledge and Experience troubleshooting Internet Service Provider equipment
 

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Recruiter
Ashish Soni
 
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