Operations Specialist (Level II)

Location: New York City, New York
Posted On: 9/8/2017
Job Code: 2602_Console_NY
Job Description
Must Haves: • Experience in Mainframe batch environment • Knowledge of support operations-best practices and processes • Hands on experience using TWS, including an understanding of scheduling concepts • Experience doing Level 1 and Level 2 support and resolution for all batch Plusses: • Financial industry Day to Day: • Monitor all batch flow processing and insure timely completion of endpoints/milestones. • Identify delays or bottlenecks using proprietary and vendor tools and resolve or escalate accordingly. • Perform level 1 and level 2 support and resolution for all batch abends. • Track incoming and outgoing transmissions ensuring they meet deadlines, escalating to appropriate vendors and Datacenter management when necessary. • Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools. • Document system monitoring gaps and interface with engineers to remediate gaps and improve monitoring messaging. • Recommend severity and urgency threshold changes in system monitoring software. • Perform scheduled and unscheduled system shutdown and startup (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete. • Perform and verify system configuration changes as specified during weekend maintenance / shutdown periods. • Respond to all hardware faults or failures requiring escalation and support from outside vendors. Work with vendors toward resolving these incidents. • Report them via problem tracking software and escalate to management based on severity thresholds. • Respond to all console messages and alerts requiring intervention and action. • Track and document all outages and incidents which adversely impact the environment. **Look for someone who has done all the D2D activities**
Category:IT  code:new
Job Requirements

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Contact Details
Dhaval Bhatt
E-mail Address