Workforce Specialist

 
Location: Manila, Manila
Posted On: 9/8/2017
Job Code: Workforce Specialist
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Job Description
 
The Workforce Specialist shall mainly be responsible for forecasting, capacity planning, scheduling, and real time SLA management of online teachers. The WF Specialist will also be responsible for collecting and analyzing data to be used for trending and short-range and long-range forecasting. The specialist must also have a strong understanding of the client requirements in order to provide high level input during planning and evaluation of meeting target requirements.

• Generates shifts and schedules for employees
• Create and maintain daily/weekly/monthly schedule of new hires and existing employees
• Utilize/Build a user friendly EWFM system that can be accessed and updated real time
• Analyze forecast vs real time delivery and create reports for upper management
• Manage real-time staffing to ensure required targets are met
• Play a key role in planning and managing leaves to ensure a balance among target orders, employee preference, and labor codes
• Other tasks assigned by the managers
Category:IT  code:new
 
 
Job Requirements
 
 
• Strong interpersonal skills in dealing with a diverse population
• High customer service orientation
• High level of integrity, honesty, and judgement
• Strong multi-tasking capability
• Attention to detail and the desire to follow procedures
• Good grasp of the English language
• Strong Excel/WFMS knowledge and skills
 

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Contact Details
 
Recruiter
Joshua Batalla
 
Phone
 
 
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