Location: Plano, Texas
Posted On: 9/7/2017
Job Code: 2430_HDS_TX
Job Description
Industry: Financial Services
Job Title: Help Desk Support
Duration: 12 Months (Possible Conversion)
Location: Plano, TX-75024

Important Notes:
Training will consist of two weeks working 8-5 M-F including shared classroom-type of instruction and job-based shadowing.
Each shift is 9 hours long with 1 hour unpaid lunch. The dys off are not set yet but there is a high probability of at least one working dys during the weekend (Saturday or Sunday).

Job Description:
Client is seeking a customer service oriented Help Desk Engineer to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas. T

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation

Basic Qualifications:

• High School Diploma, GED, equivalent certification or military experience
• At least 1 year of help desk support experience
• Fluent in English
Category:IT  code:new
Job Requirements
IT Help Desk Support, Ticket System,Troubleshoot

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Contact Details
Funny Chavda
E-mail Address