Help Desk Support

Location: Oak Ridge, Tennessee
Posted On: 9/6/2017
Job Code: 5554_ServiceDesk_TN
Job Description
Job Description:
The Service Desk Associate will provide support for local and remote users with MS Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry, Android, and iOS devices, and Deltek applications. This is a shift work position requiring some flexibility in work hours.

• Must be willing to work between business hours of 6:30am-9pm M-F and occasional
Saturdays, including several weeks of on-call responsibilities each year. Hours are
subject to change.

Basic Qualifications:
• High school diploma or GED. Hardware/software troubleshooting experience.
• 6 months of computer support in a technical call center environment.
• Proven experience providing effective and professional communication addressing
moderately complex technical issues via telephone, email, and person-to-person.
• Demonstrated customer awareness, strong written and verbal communication skills.
• Provide excellent customer service.
• Experience in desktop support, IT concepts, and help desk software.
• Proven ability to think and troubleshoot logically, and act decisively in critical
• Experience with MS Office Products, Internet Explorer, and Windows.
• May be some travel

Preferred Qualifications:
Minimum 2 years experience computer hardware/software support
• Technical certifications such as A+, MCP, MCSE, CCNA
• Windows 7, IE 8 and IE 11, Terminal Services, VPN software, MS and other
commonly used commercial products (including Office 2010 Suite), strong MS
Outlook skills, remote access, Deltek Costpoint, Blackberry, Android and iOS support
• Account administration, password reset experience.
Category:Non-IT  code:new
Job Requirements
CCNA,LAN,Mainframe,Management,MCP,MCSE,MS Access,Networking,Windows 2000,Windows 2003,Windows 98

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Contact Details
Akshara Ak
E-mail Address